Privacy Policy

1. Introduction

Everything Insulation Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information we collect

2.1 Personal information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Property details and postcode
• Business information (if applicable)
• Inquiry details and messages
• Assessment form responses
• Newsletter subscription preferences

2.2 Automatically collected information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Cookies and similar technologies

3. How we use your information

We use the information we collect for various purposes, including:

• Providing and improving our spray foam insulation services
• Processing inquiries and assessment forms
• Communicating with you about our services
• Sending newsletters and marketing materials (with your consent)
• Responding to customer service requests
• Analysing website usage and improving user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information sharing and disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services.
• Legal requirements: We may disclose information if required by law or to protect our rights and safety.
• Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.
• Consent: We may share information with your explicit consent.

5. Data security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

7. Your rights and choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information in section 12 below.

8. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymise your information when it is no longer needed.

9. Children's privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.